We offer free standard shipping within the United States for all orders of paintings. Please allow 7-10 business days for your order to be processed and shipped out.For all Merch it will take 3-5 business days. Once your order is shipped, you will receive a tracking number via email.
If you require expedited shipping, please contact us to discuss your options and associated costs.
Please note that we are not responsible for any delays caused by unforeseen circumstances such as weather conditions, carrier delays, or other issues beyond our control. If there are any delays, we will do our best to keep you informed and updated on the status of your order.
International Shipping
We offer international shipping for our customers who reside outside of the United States. Please note that international shipping rates may vary based on the destination country, package weight, and shipping method. Customs and import duties may also be applied to your package upon arrival in your country, which are the responsibility of the customer.
To place an international order, please contact us via email at
with your order details and shipping information. We will provide you with a shipping quote.
Please note that delivery times may vary depending on the destination country's customs clearance procedures. We are not responsible for any delays caused by customs or other delivery issues beyond our control.
If you have any questions or concerns regarding our international shipping policy, please don't hesitate to contact us via email at STUDIO@JOVANFELIX.SITE. We will be happy to assist you.
Terms for Large Shipment
For large packages that exceed 48 inches x 30 inches in size, we use freight shipment to ensure the safe and secure delivery of your order. Freight shipment is a method of shipping that is used for items that are too large or heavy for standard shipping carriers.
Please note that freight shipment may take longer to process and deliver than standard shipping. Our team will work with you to arrange the best possible delivery time that suits your needs. Freight shipment costs are calculated based on the size and weight of the package, as well as the delivery location. Once you place your order, we will provide you with a shipping quote that includes the freight shipment cost.
If you have any questions or concerns regarding our freight shipment policy, please don't hesitate to contact us. We are committed to providing our customers with the best possible shopping experience, and we will do our best to assist you in any way we can.
Carrier Service in the Tri-State Area in New York City
We offer messenger services in the tristate area of New York City. Our messenger service is designed to provide fast and reliable delivery of your items within the New York City area.
Our messenger service rates are calculated based on the distance traveled and the size of the package. Please note that our messenger service is subject to availability, and we recommend that you contact us in advance to schedule your delivery. We will do our best to accommodate your delivery needs and ensure that your items are delivered in a timely and secure manner.
If you have any questions or concerns regarding our messenger service policy, please don't hesitate to contact us. We are committed to providing our customers with the best possible shopping experience, and we will do our best to assist you in any way we can.
LOST OR STOLEN ARTWORK
In the unfortunate event that your artwork is stolen after shipment, we have a comprehensive negotiation plan in place to ensure that you receive the compensation you deserve. We are committed to finding a solution that accommodates your needs and will keep you informed every step of the way.
